Privacy Policy — Personal Data Protection

PRIVACY POLICY

www.vizyongozhastanesi.com website — Özel Mersin Lazer Göz Hastanesi Tıp Hiz. Eğt. Tur. San. (Vizyon Specialist Eye Hospital). Copyright in the information and/or materials on this website, including designs, images and logos, belongs to Vizyon Specialist Eye Hospital. All rights reserved.

Copying, publishing, distributing, modifying, storing or using all or part of the content, images and applications on this website, including for commercial purposes, without the written permission of Vizyon Specialist Eye Hospital is strictly prohibited.

Vizyon Specialist Eye Hospital makes every effort to ensure that the information on its website is accurate and reflects the actual situation as closely as possible. However, it is not responsible for damage or loss arising from typographical errors, spelling omissions, delayed updates, possible inaccuracies or other causes. Information on the website does not constitute any commitment to the visitor.

The Vizyon Specialist Eye Hospital website, its content and applications are intended solely for information and education. They are not intended to provide medical advice or establish a doctor–patient relationship. The information here cannot be equated with information provided following a medical examination and consultation. Unless explicitly stated, views expressed in referenced sources do not represent the hospital’s official views.

Vizyon Specialist Eye Hospital alone has the right and authority to update, change, reorganise or remove website content without notice.

Vizyon Specialist Eye Hospital may provide visitors with access to other websites. It makes no commitment or guarantee concerning information available through those websites, including its accuracy or completeness. It is not responsible for damage arising from their content or links.

Visitors are deemed to accept that they access this website and its content at their own risk.

All decisions based on website information are the visitor’s responsibility. Vizyon Specialist Eye Hospital is not responsible for any resulting or potential damage or loss.

Personal information provided when completing contact and appointment forms on www.vizyongozhastanesi.com and its microsites is not shared with third parties. Contact details, including telephone and email information, shared through these forms may be used only to convey the information you requested through Vizyon Specialist Eye Hospital and/or its authorised solution partners. Information you provide on the hospital’s websites is used to help the healthcare institution contact you more quickly and keep you informed.

You can submit suggestions, complaints and information requests about the website through our contact form. Requests for information, appointments or complaints concerning treatments and doctors may also be submitted through our contact form.

UNDER THE PERSONAL DATA PROTECTION LAW

As Vizyon Eye Hospital, we take the necessary technical and administrative measures to store and process personal data securely and lawfully under Personal Data Protection Law No. 6698 (the ‘Privacy Law’).

This Privacy Notice has been published under the Personal Data Protection Law to inform you about the processing, storage and transfer of your personal data in accordance with the Law.

Purposes for Processing Personal Data

Your personal data may vary according to the services provided and the commercial activities carried out by Vizyon Specialist Eye Hospital under the Law. It may be collected through automated or non-automated means, verbally, in writing or electronically, through the hospital’s units and offices, website, social media channels, mobile applications and similar channels. Your personal data may be created, updated and processed when you use our call centres or website, or visit the hospital, website or social media channels.

Subject to the conditions in Articles 5 and 6 of the Law and all relevant legislation, Vizyon Specialist Eye Hospital may process personal data for the following purposes:

o Ensuring fulfilment of our legal obligations as required by applicable regulations,

o Obtaining software services and other outsourced services for operational activities,

o Carrying out the work required by relevant units to conduct the commercial activities stated in the hospital’s articles of association in accordance with legislation and the policies of the relevant company and Vizyon Specialist Eye Hospital,

o Determining, planning and implementing the hospital’s short-, medium- and long-term commercial policies,

o Recommending the hospital’s services, products and projects according to individuals’ preferences, usage habits and needs, and providing information about them,

o Providing effective customer service,

o Presenting services and offers,

o Providing information about promotions, campaigns and prize draws,

o Conducting marketing and advertising activities,

o Identifying visitor profiles,

o Ensuring the hospital’s commercial reliability,

o Responding to and resolving requests and complaints,

o Providing support services to customers and visitors under contracts and service standards,

o Conducting market research and statistical studies,

o Contacting people who have a business relationship with the hospital,

o Marketing, compliance management and vendor/supplier management,

o Planning, auditing and implementing information security processes,

o Establishing and managing information technology infrastructure,

o Planning and implementing employees’ authorisation to access data-subject information,

o Monitoring financial and/or accounting transactions, including invoicing,

o Managing legal matters,

o Planning and carrying out corporate communications,

o Ensuring that data is accurate and up to date.

Transfer of Personal Data and Its Purposes

Your personal data may be transferred in accordance with the fundamental principles of the Law, the processing conditions and purposes in Articles 8 and 9, and the hospital’s legitimate and lawful processing purposes. These include:

o Protecting commercial reputation and trust,

o Determining, planning and implementing short-, medium- and long-term commercial and business strategies,

o Enabling our business units to carry out the work needed for you to benefit from the products, services and projects offered,

o Customising and recommending products, services and projects according to your preferences, usage habits and needs,

o Ensuring the legal and commercial security of those with whom the hospital has a business relationship, including administrative communications, physical security and control of the hospital premises, business partner/customer/supplier evaluation processes involving authorised persons or employees, reputation research, legal compliance, auditing and financial affairs,

o Implementing human resources policies.

For these purposes, personal data may be transferred to hospital officials, business partners, suppliers, shareholders, and legally authorised institutions and organisations.

Detailed information about transfers by Vizyon Specialist Eye Hospital is available in the ‘Vizyon Specialist Eye Hospital Personal Data Protection and Processing Policy’ at www.vizyongozhastanesi.com.

International Transfers

Under Article 9 of the Law and the hospital’s legitimate and lawful processing purposes, our business units carry out the work necessary for you to benefit from the products and services offered by Vizyon Specialist Eye Hospital. Personal data may be transferred abroad to present and recommend the products and services of the hospital and its sub-brands according to your preferences, usage habits and needs; ensure the legal and commercial security of the hospital and those in business relationships with it, including administrative communications, physical security and control of its premises, business partner/customer/supplier evaluations, reputation research, legal compliance, audits and financial affairs; determine and implement commercial and business strategies; and implement human resources policies. With your explicit consent or within the provisions of the Law, data may be transferred to countries providing adequate protection or where a data controller undertakes to provide adequate protection.

Methods and Legal Grounds for Collecting Personal Data

Your personal data is retained for the period required by legal obligations or permitted under the applicable legislation. It may be collected, processed, transferred and stored for the purposes described in Sections 1 and 2 of this notice, subject to the processing conditions and purposes in Articles 5 and 6 of the Law.

Vizyon Specialist Eye Hospital may collect personal data through various means: offices and other physical locations where you can contact the hospital’s central office, branches, agencies, sales offices, subcontractors or business partners, call centres, websites, mobile applications and similar electronic platforms, social media, verbal or written communications, audio or video recordings, and other physical or electronic media. Data may also be collected through public channels, participation in training, seminars and similar events, or enquiries made through other contracted persons and organisations.

Personal data collected and processed by one company within Vizyon Specialist Eye Hospital may be transferred to and processed by other companies within the hospital to ensure that their activities comply with the hospital’s principles, objectives and strategies, and to protect its rights, interests and reputation.

Your Rights as a Data Subject Under Article 11 of the Law

If you submit a request concerning your rights to Vizyon Eye Hospital through the methods below, Vizyon Specialist Eye Hospital will resolve it free of charge as soon as possible, and within 30 days at the latest, depending on its nature. If the Personal Data Protection Board prescribes a fee, the fee in the applicable tariff may be charged.

Data subjects may apply to Vizyon Specialist Eye Hospital to exercise the following rights:

o Learn whether the hospital processes their personal data,

o Request information about processing if their personal data is processed,

o Learn the purpose of processing and whether the data is used in accordance with that purpose,

o Request information about third parties to whom personal data has been transferred within Türkiye or abroad,

o Request correction of incomplete or inaccurate personal data,

o Request notification of corrections to third parties to whom incomplete or inaccurate personal data was transferred,

o Request deletion, destruction or anonymisation of personal data when the reasons for processing no longer exist, even where processing complied with the Law and other relevant legislation,

o Request that third parties receiving the data be notified when the reasons for processing no longer exist,

o Object to a result arising from analysis of personal data exclusively through automated systems where that result adversely affects the individual,

o Request compensation for damage caused by unlawful processing of personal data.

Under Article 13(1) of the Law, requests to exercise these rights may be submitted to Vizyon Specialist Eye Hospital in writing or through other methods determined by the Personal Data Protection Board. The channels and procedures for written applications under Article 11 are set out below.

Complete the Vizyon Specialist Eye Hospital Data Subject Application Form under Personal Data Protection Law No. 6698, explain the right under Article 11 that you wish to exercise, and submit your request together with documents establishing your identity:

o By hand to ‘Turgut Reis Mah. 4119 Sokak No 45/A Akdeniz/MERSİN Türkiye’,

o Through a notary or by registered post with acknowledgement of receipt to the above address,

o Signed with a secure electronic signature and submitted through our contact form.

Changes

Vizyon Eye Hospital reserves the right to amend this notice following changes to the Personal Data Protection Law or methods determined by the Personal Data Protection Board.

DATA SUBJECT APPLICATION UNDER PERSONAL DATA PROTECTION LAW NO. 6698

Article 11 of Personal Data Protection Law No. 6698 (the ‘Privacy Law’) grants personal data owners, defined as data subjects (the ‘Applicant’), rights to make various requests concerning the processing of personal data. Applications to our Company, as data controller, concerning these rights must be submitted in writing or through other methods determined by the Personal Data Protection Board (the ‘Board’).

Written applications submitted through the channels below will be resolved free of charge within 30 days of receipt by our Company, under Article 13 of the Law. If the process requires an additional cost, a fee may be charged according to the tariff determined by the Board.

APPLICATION CHANNELS:

Written applications may be sent to Turgut Reis Mah. 4119 Sokak No 45/A Akdeniz/MERSİN Türkiye, or sent by email through our contact form.